1. Definitions

• Ask Tonie: Refers to our platform that provides subscription, contract, and membership cancellation services.
• Consumer: Any individual using Ask Tonie’s services.
• Provider: The company or organisation you hold a subscription with.
• Personal Data: Any information that can identify you, such as name, address, email, date of birth, account details, or payment identifiers.
• Services: The cancellation and subscription management services provided by Ask Tonie.

2. Introduction

Ask Tonie treats your personal data with the highest level of care.

• We do not store your payment details; all transactions are handled by trusted third-party payment processors.
• We will never sell your personal data or share it with third parties without your consent.
• We only collect information that is necessary to provide our cancellation services.
• Data is securely deleted after 45 days, unless required longer for legal purposes.

We comply with the UK GDPR, Data Protection Act, and other applicable data protection laws.

3. Data We Collect & Retention

When you use Ask Tonie, we may collect:

• Your name, address, email, and account details (to create cancellation letters).
• Technical details such as your IP address, browser type, operating system, and referral source (to secure and improve our website).
• Payment-related details (processed securely by payment partners).

Data is stored securely and retained only as long as necessary. After 45 days, personal data is anonymised or permanently deleted.

4. Security of Your Data

We use advanced security measures, including encryption, firewalls, and access controls, to protect your information. Access is restricted to authorised personnel who require it to perform their job.

5. Use of Our Services

To generate cancellation letters, we need the following information:

• Your personal and contact details
• Membership/account numbers (where applicable)

This information is used only to create and send termination letters on your behalf. We may also log the time and IP address to prevent misuse of our services.

6. Payments

Payments are processed by third-party providers such as PayPal, Stripe, or banks. When you make a payment, they may process:

• Your card or PayPal details
• Your IP address and device/browser information
• Limited personal data necessary to complete the transaction
• We never store full payment card details on our systems.

7. Cookies

Ask Tonie uses cookies to:

• Enable essential website functionality
• Improve performance and user experience
• Analyse site traffic and usage
• Provide relevant marketing and advertising

You can manage or disable cookies in your browser settings. However, some features may not work correctly without them.

8. Your Rights

Under UK GDPR and data protection laws, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your personal data
• Restrict or object to certain types of processing
• Receive a copy of your data (data portability)
• Withdraw consent where processing is based on consent

To exercise your rights, contact us at support@asktonie.com.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the “last updated” date will be revised.

10. Contact Us

If you have any questions or concerns about your personal data or this Privacy Policy, please contact us:

Ask Tonie
Email: support@asktonie.com
Address: 7 Bell Yard, London, England, WC2A 2JR

11. Data Deletion Requests

You may request deletion of your personal information at any time by emailing support@asktonie.com. We will securely erase your data unless legal obligations require us to retain it.

Last updated: 20/08/2025

Ask Tonie – Your trusted partner for subscription, contract, and membership cancellations.