Contact
Would you like to contact us? We would be happy to hear from you. You can reach us in the following ways:
support@asktonie.com
Address
7 Bell Yard, London, England, WC2A 2JR
Opening hours
Every working day from 9am to 5pm
Send us a Request
If you have any questions or need assistance, please fill out the form below. We will do our best to respond as quickly as possible.
FAQs
Here you’ll find answers to the most common questions about cancelling subscriptions,
memberships, and contracts through Ask Tonie.
1. Can I cancel a subscription before it starts?
Yes. In many cases you can cancel in advance, but it depends on the provider’s terms. If you notify them before the service begins, you usually won’t be charged.
2. What conditions apply when cancelling a subscription?
The conditions for cancelling a subscription can vary depending on the provider, the length of your contract, and the specific terms you agreed to. It’s always best to check these conditions carefully before requesting a cancellation to avoid unexpected charges.
3. How does the company know the cancellation request is genuine?
Your cancellation letter includes your personal details, such as your full name, address, and customer or account number. This ensures the provider can verify your identity and confirm the request is from you.
4. What does a one-month cancellation period mean?
A one-month notice period means you must inform your provider at least one month before you want your subscription to end. For example, if you give notice on 15 March, your subscription will continue until 15 April. This notice period allows both you and the provider time to make the necessary arrangements. Keep in mind that the exact rules may differ between providers, so it’s always worth checking their cancellation policy.
5. Why do some subscriptions or contracts have a one-month notice period?
A one-month notice period in a subscription or contract gives both the provider and the customer time to prepare for cancellation. For the provider, it allows space to handle administrative changes, issue final invoices, and update business planning, as well as the chance to offer alternatives or discounts to retain the customer. For the customer, it provides time to arrange alternative services, ensure continuity, settle any outstanding payments, and manage their finances accordingly.
6. How much does it cost to use Ask Tonie?
Our standard fee is £14.50 per cancellation request. There are no ongoing charges or hidden costs.
7. How do I contact Ask Tonie?
You can reach our support team through our online Help Centre or via our Contact Us page.