1. About Us

Ask Tonie provides subscription, membership, and contract cancellation services. We act on your behalf to prepare and send cancellation requests to service providers.

2. Our Service

• We prepare personalised cancellation letters based on the details you provide.
• We send these letters to the relevant service provider on your behalf.
• We cannot guarantee cancellation in every case, as the outcome depends on the provider’s terms and conditions.
• Our service is considered delivered once we have submitted the cancellation request.

3. Fees & Payments

• A fee of £14.50 applies per cancellation request unless otherwise stated.
• Fees are payable in advance.

4. Your Responsibilities

• You must provide accurate and complete information to ensure successful cancellation.
• You are responsible for checking the provider’s cancellation policy and any notice periods.
• Ask Tonie is not liable for charges applied by your provider if notice requirements are not met.

5. Refunds

• Refunds may be issued if a cancellation request cannot be submitted due to an error on our part.
• No refund is available if the service provider rejects a valid cancellation request due to their policies.

6. Limitation of Liability

• Ask Tonie is not responsible for any direct or indirect loss, including subscription charges, penalties, or fees imposed by providers.
• Our responsibility is limited to preparing and sending cancellation requests with the information provided by you.

7. Privacy & Data Protection

We are fully GDPR-compliant. Please see our Privacy Policy for more details on how your information is handled.

8. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be published on this page.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.